The Laurels Oxford Privacy Policy

 

This privacy policy will explain how The Laurels Oxford uses the personal data it collects from you when you use its website, make an enquiry or make a booking.

 

Green Escape Ltd t/a The Laurels Oxford is the controller and responsible for your personal data.

 

Topics:

• What data does The Laurels Oxford collect?

• How does The Laurels Oxford collect your data?

• How will The Laurels Oxford use your data?

• Who does The Laurels Oxford share your data with?

• How does The Laurels Oxford store your data?

• What are your data protection rights?

• What are cookies?

• How does The Laurels Oxford use cookies?

• What types of cookies does The Laurels Oxford use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to The Laurels Oxford privacy policy

• How to contact The Laurels Oxford

• How to contact the appropriate authorities

 

 

What data does The Laurels Oxford collect?

 

Personal data, or personal information, means any information about an individual from which that person can be identified. The Laurels Oxford may collect, use and store the following personal data:

• name, email address, address and phone number(s);

• dates of rental period;

• any feedback you might give The Laurels Oxford on your stay in its accommodation; and

• information about how you use its website.

 

How does The Laurels Oxford collect your data?

 

You may give The Laurels Oxford your personal data by filling in forms or by corresponding with us via our website, phone, email or otherwise. This includes personal data you provide when you:

• voluntarily complete a customer enquiry form via The Laurels Oxford’ website;

• make a booking to stay in its accommodation; or

• provide feedback or otherwise contact The Laurels Oxford.

 

As you interact with the The Laurels Oxford website, it will automatically collect certain technical data about your equipment, browsing actions and patterns. The Laurels Oxford collect this personal data by using cookies.

The Laurels Oxford will receive the names of all occupiers staying in its accommodation from the lead customer via the The Laurels Oxford booking form.

 

How will The Laurels Oxford use your data?

 

The Laurels Oxford collects your data so that it can:

• email or phone you with available booking dates for its accommodation;

• manage your booking, including the collection of payments;

• assist with any queries you may have regarding its accommodation;

• administer the The Laurels Oxford website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); and

• improve its accommodation and customer experiences.

 

The Laurels Oxford will only use your personal data when the law allows it to. Most commonly, it will use your personal data in the following circumstances:

• Where it needs to perform the contract it is about to enter into or has entered into with you.

• Where it is necessary for its legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where it needs to comply with a legal obligation.

 

Who does The Laurels Oxford share your data with?

 

The Laurels Oxford may share your personal data with the following parties:

• Service providers acting as processors based in the UK who provide IT services.

• Professional advisers including lawyers, auditors and insurers who provide legal, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

• Third parties to whom it may choose to sell, transfer or merge parts of its business or its assets. If a change happens to its business, then the new owners may use your personal data in the same way as set out in this privacy policy.

 

The Laurels Oxford require all third parties to respect the security of your personal data and to treat it in accordance with the law. It does not allow its third-party service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes and in accordance with its instructions.

 

The Laurels Oxford will not pass your data onto any third party for marketing purposes.

 

How does The Laurels Oxford store your data?

 

The Laurels Oxford will only retain your personal data for as long as reasonably necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. It may retain your personal data for a longer period in the event of a complaint or if it reasonably believes there is a prospect of litigation in respect to its relationship with you. It will retain certain data as follows:

• Enquiry data will be kept for one week;

• Booking details will be kept for 12 months;

• Sales invoices will be kept for 7 years; and

• Feedback forms will be retained for 12 months.

 

Once the time periods above have expired, The Laurels Oxford will securely delete your data.

The Laurels Oxford securely stores your data only on its local computer system which is located in the UK.

 

What are your data protection rights?

 

The Laurels Oxford would like to make sure you are fully aware of all of your data protection rights. Under certain circumstances you are entitled to the following:

 

The right to access – You have the right to request The Laurels Oxford for copies of your personal data that it holds.

 

The right to rectification – You have the right to request that The Laurels Oxford correct any information it holds that you believe is inaccurate, although it may need to verify the accuracy of the new information. You also have the right to request The Laurels Oxford to complete information you believe is incomplete.

 

The right to erasure — You have the right to request that The Laurels Oxford erase your personal data, under certain conditions.

 

The right to restrict processing – You have the right to request that The Laurels Oxford restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to The Laurels Oxford processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that The Laurels Oxford transfer the data that it has collected to another organisation, or directly to you, under certain conditions.

 

If you would like to exercise any of these rights, please contact The Laurels Oxford at info@thelaurelsoxford.com.  The Laurels Oxford will try to respond to all legitimate requests within one month. Occasionally it could take longer than a month if your request is particularly complex or you have made a number of requests. In this case, The Laurels Oxford will notify you and keep you updated.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, The Laurels Oxford may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, it could refuse to comply with your request in these circumstances.

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The Laurels Oxford may need to request specific information from you to help it confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

What are cookies?

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit The Laurels Oxford website, The Laurels Oxford may collect information from you automatically through cookies or similar technology.

 

For further information, visit allaboutcookies.org.

 

How does The Laurels Oxford use cookies?

 

The Laurels Oxford use Google Analytics performance cookies on its website.

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Google Analytics is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our website, and how we can enhance their experience. This cookie collects information in an aggregated and anonymous form. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the website, the average number of pages viewed) and also tells us how many visitors we have had.

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You can find more information about the individual cookies we use and the purposes for which we use them in the table below: